Returns & Exchanges

At CAMSOY, we stand behind the quality of our smart cameras and electronics with a 30-day hassle-free return policy. If you are not completely satisfied with your purchase, we are here to help you with a prompt replacement or refund.

Return Process

• 1.
  Initiate Your Request

  Contact our support team at [email protected] within 30 days of delivery with your order number and the reason for your return.

• 2.
  Prepare the Package

  Ensure the device is in its original condition and include all accessories, manuals, and original packaging to qualify for a full refund.

• 3.
  Ship the Item

  Affix the provided return shipping label to your package and drop it off at any authorized carrier location.

• 4.
  Receive Refund or Exchange

  Once our technicians inspect the returned electronics, your refund will be processed to your original payment method within 5-7 business days.